Hvala! Vaša anketa je uspješno poslana. / Thank you! Your survey has been submitted successfully.
Greška prilikom slanja ankete. Molimo pokušajte ponovno. / Error submitting survey. Please try again.

ANKETA – ZADOVOLJSTVO KORISNIKA

Customer Satisfaction Survey

Poštovani, U skladu sa zahtjevom međunarodne norme ISO 9001:2015, odlučili smo da godišnje provedemo ispitivanje Vašeg zadovoljstva u poslovanju s nama, a sa ciljem unapređenja međusobne suradnje na obostrano zadovoljstvo.
Dear Sirs, In accordance with requests of international standard ISO9001:2015, we have decided to carry out an annual survey of your satisfaction concerning business cooperation with our company, having in mind improvement of mutual satisfaction as a goal.
Company Name :
Phone:
Address:
Fax:
Molimo Vas da nam iskrenim odgovorima na slijedeća pitanja pomognete da budemo bolji.
Please, let your honest answers on following questions make us better.
Da li Vaša sredina ima certificiran sustav upravljanja kvalitetom ?
Does your company have an certified quality management system in place ?
Koliko ste zadovoljni sa
How much are you satisfy with
Ocjena / Rank
1 do 4 / 1 to 4
Način ocjenjivanja
Ranking rule
Karakteristikama proizvoda / usluge
Product / service characteristics
U potpunosti sam zadovoljan-a
Completely satisfied
4
Kooperativnošću osoblja
Employees cooperativity
Uglavnom sam zadovoljan-a
Mainly satisfied
3
Rokom isporuke
Term of delivery
Uglavnom sam nezadovoljan-a
Mainly unsatisfied
2
Cijenom i uvjetima plaćanja
Price and terms of payment
U potpunosti sam nezadovoljan-a
Completely unsatisfied
1
Želite li nastaviti suradnju i zašto ?
Do you wish to maintain cooperation and why ?
Da li biste nas preporučili i zašto ?
Would you recommend us and why ?
Vaše primjedbe i prijedlozi za unapređenje suradnje :
Your remarks and recommendations for improvement of cooperation :
CSS filled by :
Signature :
Date :
Zapis br. / Record No.: AZK SUK 0911 | Rev. 1.00 | Datum izdavanja: 05.11.2019
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